ChatBot

ChatBot is an AI customer service platform from Text that helps ecommerce brands, SaaS companies, and support teams automate answers, recover sales, and stay available around the clock. Connect your website or knowledge sources, train a generative AI agent in minutes, and deploy it on your site plus channels such as Messenger, Shopify, WordPress, and LiveChat without writing code.

AI Agent Setup

The onboarding flow centers on scanning your site or uploaded resources to build a knowledge base automatically. A visual builder then lets teams drag interactions, fallback paths, Shopify actions, and HelpDesk handoffs into a single bot flow. AI-generated replies stay grounded in the sources you select, which reduces generic answers during order status, returns, and product questions.

Teams can test conversations before publishing, refine training pages, and expand the bot as catalogs or policies change.

Sales and Support Capabilities

• 24/7 AI responses for FAQs, order updates, and policy questions
• Product carousels and recommendations inside chat for ecommerce stores
• Abandoned cart recovery prompts when shoppers hesitate at checkout
• Multichannel inbox unifying website chat, email, and messaging apps
• Seamless human handoff to LiveChat agents for high-value conversations
• Reporting on chat volume, visitor trends, and bot performance

Use Cases

• Online retailers answering sizing, shipping, and return questions instantly
• SaaS companies deflecting repetitive tickets while routing billing issues to staff
• Event and venue brands like Wembley Stadium reducing phone support load
• Global brands running localized bots across multiple domains and languages

Pricing and Trial

ChatBot offers a 14-day free trial with no credit card required. Paid plans on the Text platform start at $19 per user per month for core AI chatbot features, with higher tiers adding advanced AI writing and resolution limits. Exact plan limits vary by workspace size and automation needs, so teams typically start with the trial, connect a storefront or help center, and scale once deflection and conversion metrics stabilize.

Integrations and Trust

ChatBot integrates with Shopify, BigCommerce, WordPress, Webflow, Squarespace, Wix, Slack, and the broader Text support suite. Case studies cite meaningful revenue lifts when bots recommend products during live conversations and measurable time savings when repetitive inquiries move off human queues. For brands already using LiveChat, ChatBot extends the same inbox rather than forcing a separate support stack.

The product is designed for marketing and support leaders who want measurable automation without sacrificing brand voice or escalation paths when customers need a person.

Rollout Strategy

Support leaders typically launch ChatBot on high-volume pages such as shipping FAQs and order tracking before expanding to complex billing flows. Connecting Shopify or BigCommerce actions early lets the bot pull real order data instead of guessing from static text alone.

Weekly review of unresolved chats highlights missing training pages, which become the next knowledge-base updates. Pairing AI deflection metrics with human agent handle time shows when automation genuinely saves capacity versus when customers still prefer live assistance for sensitive issues.

Seasonal retailers often preload return-policy pages before holiday peaks so the bot answers deadline questions accurately without overloading live agents.

Practical Notes

Teams evaluating this tool should run a two-week pilot on real production work rather than demo content alone. Measure time saved per deliverable, error rates on first drafts, and whether downstream human review shrinks enough to justify subscription cost.

Document preferred settings, templates, and export defaults so contractors and new teammates reproduce results without rediscovering workflows. Revisit vendor pricing annually because clip credits, character limits, and ad seats change frequently in this category.

Keep a rollback path to your previous toolchain until quality and throughput stay stable across multiple projects, especially when client approvals or compliance reviews still require human sign-off on every public deliverable.

Screenshot onboarding checklists and Loom walkthroughs for your own staff so adoption does not depend on one power user remembering every click path, integration toggle, and export setting across busy production weeks.