ChatLab

About ChatLab

ChatLab is a no-code AI agent platform developed by ChatLab Sp. z o.o., based in Krakow, Poland. It enables businesses to deploy AI-powered customer support agents across four channels: chatbot, email, voice, and phone. The platform trains on your website content, uploaded documents (PDF, DOC, TXT, CSV, XLS), and custom Q&A pairs without requiring any coding.

ChatLab supports over 80 languages and is powered by multiple AI models including GPT-5, GPT-4o, Gemini 3 Pro, and Claude Opus 4.7. It is used by more than 1,000 businesses and handles millions of conversations across industries such as e-commerce, hospitality, museums, and travel.

Key Features

• Multi-Channel AI Agent: Deploy across chatbot widget, email, voice calls, and WhatsApp from a single platform.
• Auto-Training: Automatically trains on your website content and documents. Scheduled retraining keeps the bot in sync with updates.
• 80+ Language Support: Communicate with customers in their language regardless of the language of your training data.
• Lead Generation: Capture visitor emails and phone numbers, review leads, and export to CSV.
• E-Commerce Integrations: Native integrations with Shopify, WooCommerce, PrestaShop, Wix, Shoper, CS-Cart, Base.com, and Abicart for product search, order tracking, and recommendations.
• Human Handoff: Seamlessly transition from AI chatbot to human support via live chat or contact forms.
• AI Email Copilot: Drafts professional email replies using your chatbot's trained knowledge base. Works with any email provider via IMAP or POP3.
• Voice Conversation Models: Real-time speech-to-speech calls using OpenAI Realtime, Gemini Live, or ElevenLabs voices.
• Phone Integration: Connect a SIP-capable phone number so customers can call and speak with your AI agent.
• Analytics and AI Insights: Track performance, analyze conversation patterns, and identify common questions and pain points.
• Custom Branding and White Label: Use a custom domain, replace ChatLab branding with your own logo, and provide a branded client portal (Premium plan).
• API Access: Talk to your bot via REST with streamed responses and manage bots, training, and leads programmatically.
• Security: GDPR compliant with encrypted data at rest and in transit, role-based access control, and SOC 2-aligned infrastructure.

Pricing Plans

ChatLab offers four pricing tiers, with two months free on annual subscriptions. All paid plans include a 7-day free trial.

• Free ($0/month): 30 message credits, 1 chatbot, 400,000 training characters per bot, 10 links to train on, 1 administrator user. Includes widget personalization, chat history, training with corrections, spam filter, and conversation rating. Free bots are deleted after 10 days of inactivity.
• Basic ($18/month): 2,400 message credits, 2 chatbots, 11 million training characters per bot, 2 administrator users, unlimited links to train on. Adds human support contact form, lead collection, team sharing, basic analytics, live chat (beta), and access to advanced AI models with 16k/32k token contexts.
• Standard ($95/month): 11,000 message credits, 5 chatbots, 15 million training characters per bot, 5 administrator users. Adds AI conversation insights, auto re-training (weekly or monthly), client and conversation summaries, cross-conversation memory, ChatLab logo removal, e-commerce and travel integrations, WhatsApp for Business, custom AI API actions, Bot Talk and Management API, Email Copilot (1 account), and voice conversation models.
• Premium ($360/month): 50,000 message credits, 25 chatbots, 15 million training characters per bot, 25 administrator users. Adds chat widget on custom domain, daily auto re-training, custom branding with your own logo in chat footer, Agency Package with client UI on your domain, phone-to-agent connection (1 voice phone slot), 5 Email Copilot accounts, 60-minute onboarding, and 30-minute monthly support calls.

Optional add-ons include additional message credits (1,000 for $7/month), extra chatbot and user slots ($7/month per pair), additional training characters (10MB for $50/month), ChatLab logo removal on Basic plan ($35/month), live chat add-on ($35/month), e-commerce integrations on Basic plan ($30/month), travel and hotel integrations ($30/month), extra Email Copilot accounts ($15/month each), voice models on Basic plan ($19/month), voice phone slots ($29/month each), and consultation sessions ($49 per 30 minutes).

Affiliate Program

ChatLab offers an affiliate program that pays a 20% recurring commission on every referred customer for the first 6 months of their subscription. Affiliates receive a unique referral link. When customers sign up through that link, ChatLab handles all invoicing and pays commissions via PayPal. More details are available at https://www.chatlab.com/affiliates.

ChatLab also offers an Agency Program (included in Premium at $360/month) for digital agencies and resellers who want to white-label the platform, set their own prices, and keep 100% of revenue. This program includes a custom domain, full branding control, and a client portal where end clients can view chat logs, manage leads, and train their chatbots under the agency's brand. Learn more at https://www.chatlab.com/partnerships.

Use Cases

• Customer Support Automation: Handle FAQs, share product information, and resolve common issues 24/7 in multiple languages.
• E-Commerce Sales Assistant: Provide product search, personalized recommendations, order tracking, and inventory checks through the chat widget.
• Lead Qualification: Engage website visitors, answer pre-sales questions, and capture qualified leads with contact details.
• Hospitality and Tourism: Automate guest inquiries, manage bookings, and provide multilingual information about amenities, attractions, and schedules.
• Agency Reselling: White-label the platform, set custom pricing, and offer branded AI chatbot services to clients with full revenue retention.