EmailTriager is an AI email assistant that runs inside Gmail and automatically drafts replies on your behalf, so you can review, edit, and send them in a fraction of the usual time. It is built for email-heavy professionals, founders, and support teams who face high inbox volume but still want responses that sound personal rather than generic. The product is developed by Serif Inc.
How It Works
- It connects directly to Gmail and works in the background, with no Chrome extension required.
- It studies your past emails and communication patterns to learn your tone, phrasing, and signature.
- When a new message arrives, it prepares a contextually relevant draft reply that appears ready to send in Gmail, typically within about a minute.
- You stay in control: EmailTriager never sends an email without your review and approval.
Key Features
- True Voice drafting that mirrors how you actually write, instead of producing obviously AI-sounding replies.
- Smart inbox triage that sorts and prioritizes incoming messages so the most important emails surface first.
- Follow-up and scheduling assistance on higher tiers to help automate reminders and meeting coordination.
- Works across desktop, mobile, and tablet within the Gmail ecosystem, and supports multiple connected accounts.
Use Cases
- Answering frequently asked questions and routine inbound requests at speed.
- Handling customer and user support replies while keeping a consistent voice.
- Politely declining meeting or coffee requests without writing each reply from scratch.
- Coordinating follow-ups and scheduling so threads do not stall in your inbox.
Privacy and Security
EmailTriager is designed with privacy in mind. Its security has been verified by a Google-designated third-party auditor with CASA Tier 2 accreditation, and your email data is used only to train your own private model rather than to train general AI models. Because the assistant only prepares drafts and waits for your confirmation, sensitive replies always pass through a human review step before they leave your inbox.
Pricing
EmailTriager uses a usage-based model centered on accepted drafts, meaning you are charged only for drafts you actually keep and send with minimal editing rather than for every message the assistant processes. A free trial lets you explore the service without a credit card, with a limited allowance of accepted drafts and triaged emails. Paid plans step up the monthly accepted-draft and triage limits and unlock additional automation: mid-tier plans add follow-up automation and support for several connected accounts, while higher tiers add scheduling automation, unlimited connected accounts, dedicated support, and early access to new features. This structure lets light users start risk-free and heavier users or teams scale up only as their email volume grows.
