CX Genie is an AI-powered customer engagement platform designed for businesses of all sizes seeking to automate and elevate their customer support and sales operations. Founded in 2023 and trusted by over 100,000 users globally, the platform combines intelligent AI Agents, automated Workflows, and human collaboration tools into a single no-code interface. It serves customer support teams, e-commerce businesses, agencies, and enterprises that need to deliver fast, consistent, and personalized customer experiences across multiple communication channels.
How It Works
Getting started with CX Genie follows a straightforward three-step process. First, users sign up for a free account without needing a credit card. Second, they customize their AI Agent by naming the bot, uploading knowledge base documents, and configuring visualized Workflows using pre-built templates. Third, with a single click, the AI Agent connects to the desired platform — such as the website widget, WhatsApp, Messenger, or Shopify — and begins handling conversations automatically. The platform learns from each interaction, improving its responses over time through an auto-training feature that draws from previous conversations.
Key Capabilities
CX Genie offers a comprehensive set of features that replace what would typically require multiple separate tools. The AI Agent and AI Auto Reply capabilities provide instant, 24/7 responses across all connected channels. The built-in Help Desk and Ticket Management system keeps support organized, allowing teams to track, prioritize, and resolve customer issues efficiently. The Live Chat feature enables seamless AI-to-human handover — when the AI Agent encounters a complex question it cannot answer, it automatically notifies a human agent to take over.
The platform includes advanced capabilities such as Emotion and Intent Detection, which allows the AI to understand customer sentiment and respond appropriately. Users can build Custom Chat Flows and AI Collect Lead Forms to capture qualified leads. CSAT Reports and Auto Collect Feedback tools help teams measure satisfaction and continuously improve. Auto-tagging by AI automatically categorizes conversations for better organization and reporting. A mobile app allows support teams to receive notifications and respond on the go.
Supported Channels and Integrations
CX Genie connects to over ten platforms out of the box, including Website widget, WhatsApp, Facebook Messenger, Instagram, Shopify, WordPress, Discord, and Telegram. This multi-channel support ensures that businesses can meet customers wherever they prefer to communicate, with all conversations centralized within the CX Genie dashboard.
Pricing
CX Genie offers a free plan that includes one seat and 200 conversations per month with the core AI Agent and AI Auto Reply features. Paid plans start at $39.99 per month for the Starter plan (5 seats, 5,000 conversations), $89.99 per month for the Team plan (15 seats, 15,000 conversations), and $249.99 per month for the Business plan (unlimited seats, 60,000 conversations, white label support, and multi-brand bots). Annual billing saves up to 16%. Enterprise plans offer custom AI training models, SAML SSO, dedicated infrastructure, 99.9% SLA, and 24/7 support. A free trial is available via the free plan with no credit card required.
Privacy and Security
CX Genie is ISO 27001 certified and hosts data on AWS infrastructure. All data in transit is encrypted using TLS protocols, and stored data is protected with AES-256 encryption. The platform acts solely as a data processor — users retain full ownership of their data, which is never sold or used to train AI models. Production environments are restricted to authorized personnel with 24/7 monitoring. Payment processing is handled entirely by Stripe, so sensitive payment details never touch CX Genie's servers. The platform also supports Google SSO for centralized team access management.
