Hi Chat is an AI-powered CRM and customer support assistant designed for businesses in Latin America. It automates sales conversations, lead qualification, appointment scheduling, and customer support across WhatsApp, Instagram, and web chat. The platform combines an AI conversational agent with built-in CRM functionality so businesses can manage customer interactions without separate tools.
How It Works
Businesses set up Hi Chat in five steps: register an account, load business data (products, services, FAQs), customize the assistant personality and tone, connect communication channels (WhatsApp Business, website widget, or Instagram), and the assistant begins handling inquiries automatically. The AI learns from each conversation and improves over time through continuous interaction. Setup takes approximately five minutes and requires no coding skills.
Key Features
- Multi-channel AI assistant: Responds to customer messages on WhatsApp, Instagram, and web chat with contextual understanding, not rigid scripted flows.
- Built-in CRM: Manages contacts, conversation history, and lead tracking within the platform, eliminating the need for external CRM tools.
- Google Calendar integration: Automatically schedules appointments, sends reminders, and manages bookings directly through chat conversations.
- Lead qualification and proactive sales: The AI scores leads, recommends products, follows up with prospects, and can close sales automatically 24/7.
- Real-time analytics dashboard: Provides metrics on conversations, response times, lead conversion, and customer insights in a single interface.
- Smart escalation: When a query requires human judgment, the assistant transfers the conversation with full context to the team and learns from the resolution.
- Custom training (Neurons): Enterprise users can train a custom AI model on internal data such as product catalogs, manuals, patient records, and inventory systems for specialized responses.
Use Cases
- E-commerce and retail: Automates stock inquiries, order placement, pricing questions, and delivery coordination via WhatsApp, helping businesses capture sales after hours.
- Healthcare and clinics: Manages patient appointment scheduling, reminders, and FAQ responses, reducing no-show rates and administrative workload.
- Real estate: Shows properties based on budget and preferences, schedules viewings, and follows up with leads automatically through chat.
- Automotive dealerships: Handles test drive booking, prospect follow-up, and qualification so sales teams focus on closing deals.
- Professional services: Automates client inquiry handling, quote generation, and calendar management for lawyers, accountants, and consultants.
Pricing
Hi Chat offers a 7-day free trial with no credit card required. Paid plans start at $29 USD per month for the Basic tier (150 conversations, one WhatsApp number, one web chat bubble, up to 200 products). The Starter plan at $190 USD per month includes 1,000 conversations and up to 1,000 products. The Enterprise plan at $550 USD per month supports 6,500 conversations, 2,000 products, white-label branding, webhook integrations, and four weeks of dedicated onboarding. Custom enterprise plans with personalized AI training and unlimited products are available on request.
Security and Privacy
All customer data is stored with encryption. The platform includes configurable access controls, allowing businesses to define what the AI can and cannot do. Data is not shared with third parties, and the system complies with applicable data protection regulations.
