Tidio is an AI-powered customer service platform designed for small to medium-sized businesses that want to automate support without sacrificing quality. It combines the Lyro AI Agent for conversational self-service with a full help desk, live chat, and no-code automation builder called Flows. Trusted by over 300,000 businesses including Under Armour, The Body Shop, and ADT, Tidio helps teams resolve customer inquiries faster while maintaining a human touch.
How It Works
Tidio operates as a unified inbox that brings together live chat, email, and social messaging channels (WhatsApp, Facebook Messenger, Instagram) into one dashboard. The Lyro AI Agent can be trained on uploaded knowledge sources such as website content, FAQ pages, PDF documents, and Zendesk articles to autonomously answer common questions. When the AI cannot handle a request, it smoothly hands off to a human agent with full conversation context preserved. The platform also includes Flows, a visual no-code builder for automated chat sequences triggered by visitor behavior like page scroll depth, time on site, or cart abandonment.
Key Capabilities
Lyro AI Agent is Tidio's conversational AI that uses company-specific data to provide accurate, brand-aligned responses across multiple languages. It supports Smart Actions that integrate with external systems to perform tasks such as order lookups or lead qualification without human intervention. For Shopify stores, Lyro can recommend products by pulling real-time inventory data.
The Help Desk provides a structured ticketing system for managing, assigning, and prioritizing support tickets converted from chats and emails, with automated workflows, priority levels, tags, and spam management. Live Chat offers real-time visitor monitoring with proactive chat triggers, typing previews, saved macros, GPT-4-powered AI reply suggestions, and multi-language widget support. Flows is a no-code automation builder with 40+ pre-built templates for lead capture, cart recovery, post-chat surveys, and FAQ routing.
Integrations
Tidio connects with 120+ tools including e-commerce platforms (Shopify, WooCommerce, Adobe Commerce), CRMs (HubSpot, Zoho, Pipedrive), email marketing tools (Mailchimp, Klaviyo), and analytics services. It also offers an OpenAPI for custom integrations and supports the Model Context Protocol for deeper AI agent customization.
Intended Users
Tidio is best suited for e-commerce brands, SaaS companies, service businesses, and growing teams that need a unified, AI-first customer service solution. Its strength lies in combining automation with human support, making it a fit for businesses that want to scale support operations without expanding headcount proportionally.
Pricing
Tidio follows a freemium model with a free tier that includes 50 billable conversations and 50 Lyro AI conversations (one-off). Paid plans start at Starter ($24.17/month), Growth ($49.17/month), Plus ($749/month with custom limits and dedicated CSM), and Premium (custom pricing with guaranteed 50% AI resolution rate and managed service). Standalone Lyro AI Agent starts at $32.50/month.
