LiveChat

LiveChat is AI-powered live chat software for ecommerce brands, SaaS companies, and support teams that want to increase online sales, improve customer satisfaction, and automate routine service conversations on their websites.

How It Works

Businesses embed a customizable chat widget on websites, mobile apps, or direct chat links, then manage conversations from the LiveChat agent app. Visitors can start chats in real time, while agents use customer context, product cards, and integrated tools to answer questions, recommend products, and close sales without leaving the conversation.

Text Intelligence Features

• Copilot AI assistant for in-app guidance and daily agent tasks
• Reply suggestions sourced from imported knowledge bases
• Chat summary to capture conversation highlights after each session
• Text enhancement for rephrasing, grammar fixes, and message expansion
• Tag suggestions based on prior conversation labeling
• Insights to surface recurring customer questions and topics
• Sentiment analysis for real-time mood signals during chats

Sales and Support Workflows

LiveChat supports proactive campaigns, product recommendations, and visitor tracking so teams can engage shoppers at the right moment. Support teams benefit from unified inbox handling, chat history, reporting, and integrations that connect conversations to CRM, helpdesk, and ecommerce systems.

Channels and Integrations

Beyond website chat, LiveChat connects to channels such as Facebook Messenger, email integrations, SMS, Apple Messages for Business, and marketplace apps for Instagram, WhatsApp, X, and more. The platform also integrates with Shopify, WordPress, Zapier, Slack, Stripe, Zendesk, and over 200 additional tools.

Automation with ChatBot

LiveChat pairs with ChatBot for automated responses and routine case handling, allowing human agents to focus on complex inquiries. Businesses can combine live agents and bots to cover common FAQs, lead qualification, and after-hours support.

Plans and Pricing

LiveChat includes a free 14-day trial with no credit card required. Paid plans include Starter at $19 per person per month billed annually, Team at $49, and Business at $79, with monthly billing at higher rates. Enterprise offers custom tracking limits, dedicated onboarding, white-label widgets, SSO, HIPAA compliance, and SLAs.

Reporting

Built-in reports cover sales tracking, agent performance, campaign conversion, chat engagement, satisfaction, staffing prediction, and website traffic. Managers can review trends without exporting data to separate analytics tools for day-to-day operations.

Customer Proof Points

LiveChat publishes case studies from retailers, financial services, and service businesses that improved conversion rates, order value, and agent efficiency after deployment. These examples highlight how proactive chat, product recommendations, and faster response times affect revenue rather than only support ticket volume.

Implementation

Most teams install the widget through a website plugin or direct embed code, customize colors and greetings to match brand guidelines, and train agents on canned responses plus AI suggestions. A 14-day trial allows organizations to test visitor engagement and reporting before choosing a paid seat count.

Text Platform Ecosystem

LiveChat is part of the broader Text platform, which can bundle additional AI support products for companies that want chat, automation, and messaging tools under one vendor relationship.

Agent Experience

Agents work from a unified inbox with customer history, product cards, and AI suggestions visible during live conversations. Copilot helps newer agents learn the interface faster, while summaries and tag suggestions reduce after-call documentation time for experienced teams.

Ecommerce Fit

Shopify and BigCommerce integrations make LiveChat especially relevant for online stores that want chat-to-checkout workflows. Product recommendations inside chat can raise average order value when visitors need reassurance before purchasing.

Onboarding Speed

LiveChat is designed for quick setup: install the widget, invite agents, and start answering visitors the same day. That fast rollout is important for ecommerce teams running promotions or SaaS companies launching new onboarding flows.

Limitations

Advanced AI features, unlimited history, and multi-user access vary by plan tier. Some messaging channels require marketplace integrations rather than native inbox support on every subscription level.