Dovetail AI is a customer intelligence platform that centralizes every customer signal—sales calls, support tickets, surveys, product reviews, and user research—into a single, searchable repository. Powered by AI, it automatically analyzes raw feedback and delivers structured intelligence that product, design, research, and customer experience teams can act on. Trusted by global brands including Atlassian, Toyota, Notion, Canva, AWS, and Volvo, Dovetail holds a 4.5/5 rating on G2 and 4.6/5 on Capterra.
How It Works
Dovetail connects to data sources through two primary modes. Channels automate high-volume feedback analysis by connecting to support tickets, app reviews, and surveys—classifying incoming data in real time, surfacing emerging trends, and linking themes to business metrics. Projects enable deep investigative analysis of conversations, documents, and surveys with AI transcription, multi-language translation, and structured synthesis that produces tailored summaries and reports in minutes instead of days.
Key Capabilities
AI Analysis automatically classifies customer feedback, monitors trends over time, and delivers weekly digests to Slack or email. AI Chat and Search allows users to ask natural language questions across their entire workspace and receive evidence-backed answers with deep-linked citations, or query from Slack and Microsoft Teams directly. AI Dashboards visualize customer trends alongside business metrics for real-time decision-making. AI Docs generate shareable AI-powered outputs with embedded customer clips and reels. AI Agents provide autonomous assistants that track signals, analyze feedback, and proactively share insights.
Semantic and keyword search lets teams surface the exact moment, quote, or finding across millions of records. The platform supports AI transcription and translation across 75 languages, making research instantly usable across global teams. Contacts integration enriches participant profiles with CRM data from Salesforce and HubSpot.
Integrations
Dovetail integrates with Slack, Microsoft Teams, Salesforce, HubSpot, Google Calendar, Outlook Calendar, Zoom, and offers API access and bulk import capabilities. It supports calendar sync for automatic upload of customer calls and a Zapier integration for connecting with hundreds of other tools.
Use Cases
Product teams use Dovetail to ground prioritization and tradeoffs in customer evidence. Researchers scale their impact by turning studies and transcripts into shared customer intelligence. Customer experience teams act on support tickets, NPS, and renewals before they escalate. Sales and customer success teams win more deals and reduce churn with revenue intelligence. Marketing teams build campaigns based on real customer language.
Security and Compliance
Dovetail is ISO 27001 and ISO 42001 certified. It offers single sign-on, granular access control, data redaction for text, audio, and video, custom data retention policies, audit logs for user activity tracking, and a paid HIPAA add-on for managing protected health information. Enterprise plans include dedicated customer success, onboarding assistance, and priority support.
Pricing
Dovetail offers a free tier with one channel, one project, and basic chat and summarization features. Enterprise plans include unlimited agents, channels, projects, docs, dashboards, advanced AI features, organization-wide semantic search, unlimited free viewers, and unlimited chat queries from Slack and Teams. Enterprise pricing is custom and available by contacting sales.
