Fireflies.ai is an AI meeting assistant designed for teams and individuals who want to capture, transcribe, summarize, and analyze their conversations across video conferencing, audio files, and phone calls. Used by over 800,000 companies, it serves sales teams, recruiters, marketers, product managers, engineers, and researchers who need to extract actionable insights from meetings without manual note-taking.
How It Works
Fireflies integrates directly with Google Meet, Zoom, Microsoft Teams, and other web-conferencing platforms. Users can invite the Fireflies notetaker bot to meetings or configure it to auto-join calendar events. A Chrome extension enables recording without the bot for Google Meet calls. The platform also accepts uploaded audio and video files (MP3, MP4, WAV, M4A) and connects with dialers like Aircall and RingCentral. Once a conversation is captured, Fireflies processes it through its AI engine to produce transcripts, summaries, action items, and analytics.
Key Capabilities
Fireflies achieves 95% transcription accuracy with automatic speaker recognition across 100+ languages and auto-language detection. AI summaries are generated instantly after meetings in multiple formats including overview, bullet points, and custom notes. The AskFred feature lets users ask natural-language questions about past meetings. Meeting Search indexes every conversation for retrieval down to specific timestamps and sentences. Conversation intelligence provides talk-time analytics, sentiment analysis, topic trackers, and AI filters. Other features include soundbite clipping, time-stamped comments, bookmarks, channels for organizing team meetings, and expandable summary notes that surface additional context on demand.
Integrations
Fireflies connects with over 200 applications across multiple categories. CRM integrations include Salesforce, HubSpot, and others for auto-populating notes and call logs. Project management tools like Asana, Trello, and Notion can auto-create tasks after meetings. ATS platforms such as Lever and BambooHR receive meeting notes and transcripts. Slack integration delivers notes and alerts directly to channels. The platform also offers a public API for custom integrations and a recently launched MCP Server that brings meeting insights into AI tools like Claude, Devin, and ChatGPT.
Intended Users
Fireflies serves a broad range of use cases across departments. Sales teams use it for call coaching and CRM enrichment. Recruiters capture and analyze candidate interviews. Marketers extract insights from customer conversations. Product and user research teams compile feedback from user interviews. Engineers document stand-ups and technical discussions. The platform also serves healthcare (HIPAA-compliant), media and podcasting, venture capital, and real estate professionals.
Pricing
Fireflies offers a free tier with unlimited transcription, limited AI summaries, and 800 minutes of storage per seat. The Pro plan is $10 per seat per month (billed annually) and includes unlimited AI summaries, 8,000 minutes of storage, AI Skills, Voice Agents, and talk-time analytics. The Business plan is $19 per seat per month (billed annually) with unlimited storage, video recording, conversation intelligence, and team analytics. Enterprise plan at $39 per seat per month adds SSO, SCIM, HIPAA compliance, audit logs, private storage, and a dedicated account manager.
Privacy and Security
Fireflies is SOC 2 Type II certified, GDPR compliant, and HIPAA compliant for healthcare organizations. The platform offers zero data retention for AI training, private cloud storage, 256-bit AES encryption with SSL/TLS, and explicit customer data ownership. Enterprise customers get additional controls including super admin roles, custom data retention policies, audit logs API, and transcript-and-summary-only mode.
