Hiver AI is an AI-powered customer service platform that brings assistive and agentic AI to shared inboxes. Designed for teams that handle complex, high-stakes support, Hiver enables customer service, finance, IT, and HR teams to manage conversations across email, live chat, and other channels — directly within Gmail or through its dedicated omnichannel platform, Hiver Omni. Trusted by over 10,000 teams including Flexport, Ping Identity, and Egnyte, Hiver combines AI agents, a copilot assistant, quality assurance, and workflow automation into a single platform built for collaborative support.
How It Works
Hiver AI offers four integrated AI capabilities. AI Agents handle tickets autonomously by following procedures defined in plain English — reading error codes, calling APIs to refresh tokens, creating records in ERP systems, or confirming fixes without human intervention. The agents pull context from tickets, documents, and connected tools to resolve issues with the full picture, and can orchestrate multi-step workflows across systems like Shopify, Salesforce, and other platforms. AI Copilot assists human agents in real time, surfacing relevant knowledge and suggesting responses during live conversations. AI QA automatically evaluates ticket quality and agent performance to maintain service standards. AI Insights (coming soon) will provide trend analysis and operational intelligence across the support operation.
Key Capabilities
Hiver AI is built on a fully featured support platform. The omnichannel inbox consolidates email, live chat, Slack, and customer portal messages into a single view. Collaboration tools include shared notes, drafts, collision alerts, and out-of-office scheduling so teams can work together without stepping on each other's toes. Workflow automation enables agentic and rule-based processes: create or update records in any connected system, triage and route tickets by sentiment and content, call APIs, fire webhooks, and branch on logic — all defined in natural language. The platform also includes a centralized knowledge base kept current by AI, which checks every resolved ticket against existing knowledge and fills gaps automatically. Analytics and reporting provide CSAT tracking, SLA monitoring, and custom views for performance oversight.
Integrations
Hiver connects deeply with the tools support teams already use. Native integrations include Salesforce, HubSpot, Shopify, Jira, Asana, and Slack. For Hiver in Gmail users, the platform operates as a Chrome extension that transforms Gmail into a full-featured helpdesk. Hiver Omni runs directly in the browser without an extension and provides the same capabilities in a dedicated interface. Developer documentation is available for custom integrations and API access.
Use Cases
Customer support teams use Hiver to resolve tickets faster across channels with AI-assisted responses and automated triage. Finance teams manage shared inboxes like billing and accounts payable with approval workflows and audit trails. IT teams triage and resolve internal requests with SLA tracking and automated routing. HR teams consolidate employee requests and HR workflows in a single shared inbox. The platform is used across technology, healthcare, logistics, manufacturing, and education industries.
Pricing
Hiver offers a free plan with unlimited users covering email and knowledge base management, shared inboxes, collaboration tools, and Slack integration. Paid plans start at $25 per user per month (annual billing) for Growth, which adds approvals. The Pro plan at $55 per user per month (annual) adds advanced features for scaling teams. Hiver Omni pricing starts at $85 per user per month. All paid plans include a 7-day free trial with no credit card required.
