Lapsula is an AI-powered appointment scheduling and practice management platform built for health, wellness, and beauty professionals. It combines online booking, automated client communication, secure payments, invoicing, and tax compliance into a single system designed for clinics, independent practitioners, and service-based businesses operating in Spain and across Europe.
Key Features
- Online booking page and embeddable widget -- clients can book, reschedule, and pay for appointments 24/7 through a customizable booking page that supports multiple languages including Spanish and English. The widget can be embedded directly into an existing website.
- Automated WhatsApp and SMS reminders -- the platform sends reminders from the business's own WhatsApp or WhatsApp Business number, with responses routed directly to the provider. This reduces no-show rates by up to 90% according to the vendor.
- AI transcription and session summaries -- available from the Starter plan, the AI transcribes client sessions and generates structured summaries, reducing administrative note-taking time for practitioners.
- Integrated Stripe payments and deposits -- accept online payments via Stripe, Apple Pay, and Google Pay, including attendance-guarantee deposits that reduce last-minute cancellations. Clients can also purchase session packages directly online.
- Automatic invoicing and tax compliance -- the system generates invoices and purchase receipts automatically. It includes VeriFactu integration for Spanish Tax Agency compliance and TicketBAI for Basque region requirements, along with financial reports and suggestions.
- Google Calendar and Zapier integrations -- two-way sync with Google Calendar keeps schedules consistent across platforms, while Zapier connects Lapsula to over 9,000 apps for custom workflow automation.
- Mobile apps for iOS and Android -- team members can manage appointments, view schedules, and communicate with clients from anywhere through the dedicated mobile applications.
How Lapsula Uses AI
Lapsula applies AI in two primary areas. The AI transcription engine converts client sessions into text and produces structured summaries, saving practitioners from manual documentation. The platform also uses AI to automate scheduling logic, handle reminder sequencing, and manage patient communications without manual intervention. These AI capabilities are included from the Starter plan at 14.99EUR per month.
Pricing and Plans
Lapsula offers four pricing tiers. The Hobby plan is free and includes one user, unlimited one-on-one, group, and recurring appointments, session packages, medical history records, email reminders, and mobile app access with chat support. The Starter plan at 14.99EUR per month plus VAT adds a second user, AI transcription, invoicing and payment reports, unlimited WhatsApp and SMS reminders, Stripe online payments and deposits, and Google Calendar plus Zapier integrations. The Pro plan at 34.99EUR per month plus VAT supports four or more users at 4.99EUR per extra user, adding a custom domain, automatic Google Maps review requests, custom integrations at additional cost, and phone support. Both Starter and Pro include a 14-day free trial. An Enterprise tier offers custom pricing for multi-clinic organizations, with SSO, API access, audit logs, ISO 27000 compliance, and dedicated account management.
Who Should Use Lapsula
Lapsula is best suited for health and wellness practitioners operating in Spain or the EU who need Spanish tax compliance features alongside standard booking and payment tools. Physiotherapists, nutritionists, psychologists, personal trainers, massage therapists, and beauty professionals with one to ten team members will find the Starter and Pro plans appropriately scaled. The platform is less suitable for businesses outside Europe that do not need VeriFactu or TicketBAI integration, or for large enterprises requiring deep EHR/EMR integrations beyond what the Enterprise plan's custom integrations cover.
Pros and Cons
Pros:
- Free plan with unlimited appointments and core booking features for solo practitioners
- Built-in Spanish and Basque tax compliance (VeriFactu and TicketBAI) not commonly found in international scheduling tools
- WhatsApp and SMS reminders sent from the business's own number, preserving client relationships
- AI transcription and session summaries reduce administrative workload for practitioners
- Stripe integration supports deposits, session package purchases, Apple Pay, and Google Pay
- 14-day free trial on Starter and Pro plans with no credit card required
Cons:
- AI transcription and invoicing are locked behind the paid Starter plan, not available on the free tier
- Custom integrations and phone support require the Pro plan at 34.99EUR per month
- Enterprise features such as SSO, API access, and audit logs are only available through custom-priced plans
