Aftercare

Aftercare is an AI-powered survey platform that helps research teams and businesses extract deeper insights from open-ended survey responses. Backed by Y Combinator, it combines AI-generated follow-up questions, data quality screening, and automated response categorization into a single platform that integrates with existing survey tools. Aftercare serves market researchers, product teams, customer experience professionals, and academic researchers who need richer qualitative data without manual analysis.

Key Capabilities

• AI Follow-up Questions: Aftercare automatically generates contextual follow-up questions based on how respondents answer previous questions. These intelligent probes dig deeper into initial responses, uncovering motivations, specific examples, and detailed feedback that traditional single-pass surveys miss. The platform connects each topic question with its follow-up thread in a unified conversation view.
• AI Data Quality API: The platform automatically screens open-ended responses for five categories of quality issues: nonsensical text, off-topic answers, low-effort replies, duplicate submissions, and LLM-generated content. This helps teams filter out unusable data before analysis, improving the reliability of downstream insights.
• AI Coding and Categorization: Aftercare automatically generates a code frame and sorts open-ended responses into precise categories. Teams can quickly identify thematic patterns across large volumes of qualitative data without manually reading and tagging each response. The system also allows researchers to review and edit categorizations as needed.
• AI Survey Platform: Aftercare provides a drag-and-drop survey builder with branching logic, dynamic paths, and workflow visualization. Users can design complex survey flows that adapt based on respondent answers and trigger AI follow-up questions at specific decision points.
• AI Survey and Form Generator: Users can generate complete surveys or forms from text prompts, specifying the topic, target audience, and survey goals. The AI produces a structured survey with relevant questions and response options ready for deployment.

Integrations

Aftercare integrates with major survey platforms including Qualtrics, Forsta, Intellisurvey, Voxco, and Alchemer. Custom integration support is available for teams using other survey providers. The platform also offers REST APIs for direct programmatic access to its AI follow-up, data quality, and coding capabilities.

Use Cases

• Market Research: Capture deeper consumer insights through adaptive follow-up questions that explore purchase motivations, brand perceptions, and product preferences.
• Customer Experience: Improve CSAT and NPS programs with AI-driven probes that uncover the specific reasons behind satisfaction or dissatisfaction scores.
• Employee Engagement: Conduct pulse surveys and engagement studies where AI follow-ups surface detailed feedback about workplace culture, management, and development needs.
• Event and Training Feedback: Gather actionable attendee insights by asking intelligent follow-ups about session quality, speaker effectiveness, and learning outcomes.
• Academic Research: Collect richer qualitative data in studies where open-ended questions are central to the research methodology.

Security and Compliance

Aftercare is SOC 2 compliant (Type I), having completed an audit conducted by Prescient Assurance. The platform provides standard privacy and data protection measures documented in its Privacy Policy and Terms of Service.