Manuel is an AI knowledge base designed for installation companies in the HVAC, plumbing, and electrical sectors. It gives field technicians and service desk staff instant, sourced answers from a library of over 10,000 manufacturer manuals, 50,000 error codes, and their own team accumulated knowledge. The platform is built by Manuel BV, based in Winterswijk, Netherlands, and serves over 1,500 technicians across Dutch installation companies ranging from small teams to organizations with more than 100 employees.
How It Works
- A technician types or speaks a question about a specific appliance model, error code, or installation procedure directly from the job site using the mobile app or web interface.
- Manuel searches its indexed knowledge base of manufacturer documentation, error code catalogs, and the company own stored tips, past solutions, and team insights.
- Within seconds it returns a step-by-step troubleshooting guide with source citations, relevant part numbers, and direct references to the original manual page. Every answer includes its source and answers without a verified source are not shown.
Key Capabilities
- Voice input on mobile enables hands-free use while a technician is working on site.
- Coverage spans 95% of common residential appliance brands including ATAG, Remeha, Nefit, Daikin, and others. Uncovered appliances can be added on request.
- Team knowledge capture automatically stores solutions discovered by one technician and makes them available to the entire organization, preventing knowledge loss when experienced staff leave.
- Available as iOS and Android apps alongside a web application, with integrations for SharePoint and Zapier.
- ISO 27001 certified and GDPR compliant. Customer data including tips, documents and solutions remains 100% within the company own environment and is not shared with other Manuel users.
Use Cases
- A technician facing an unfamiliar error code on a weekend can obtain verified troubleshooting steps without calling a senior colleague or searching through paper manuals.
- New hires access the company full technical knowledge base from their first day, reducing the onboarding period from months to approximately two weeks according to customer reports.
- Service desk staff answer technical questions directly without interrupting field technicians, reducing the volume of recurring calls that senior team members receive.
Intended Users
- Field technicians in installation companies who need immediate and reliable technical answers while working at customer locations.
- Service desk and internal support staff who handle technical inquiries remotely and need quick access to product documentation and error code databases.
- Business owners and managers in the installation industry who want to reduce repeat service visits, improve first-time fix rates, and retain institutional knowledge when experienced employees retire or change jobs.
Pricing
Manuel offers a 14-day free trial that requires no credit card. Paid subscriptions start at approximately EUR 18 per user per month. Companies can request a demo to evaluate the platform for their specific team size and appliance portfolio.
