airfive is an AI-powered email assistant that automates customer support inboxes for small teams and businesses. It connects directly to existing Gmail, Outlook, or SMTP email accounts to draft and send AI-generated replies, tag and prioritize incoming messages, and unify multiple support addresses into a single shared workspace. Instead of replacing a support team, airfive acts as a first-response layer that handles repetitive inquiries, flags potential bugs, and routes sales opportunities so human agents can focus on complex issues.
How airfive Works
airfive links to your existing email accounts through OAuth or SMTP credentials. Once connected, incoming emails flow into a unified inbox called the Unibox, where the AI classifies each message by topic and urgency. For common inquiries, airfive drafts a reply that you can review and send manually or configure to send automatically. The system learns from your past email responses, knowledge base articles, and any training material you provide to align replies with your tone and support policies. A dashboard tracks reply volume, response times, and tag distribution so you can monitor performance without leaving the platform.
Key Features
- AI Auto-Responses. Drafts replies for common customer questions based on your past emails and training data. You can approve each reply manually or enable automatic sending for high-confidence responses, reducing first-response time without sacrificing accuracy.
- Smart Auto-Tagging. Automatically categorizes incoming emails by content type -- bug reports, sales inquiries, billing questions, and general support -- so your team can triage the inbox efficiently without manual sorting.
- Unibox Unified Inbox. Connects multiple email accounts from Gmail, Outlook, or any SMTP provider into one shared workspace, letting your team manage all support channels from a single view.
- Bug and Sales Detection. The AI detects when an incoming message describes a bug or a sales opportunity, tags it accordingly, and can forward it to your task manager or CRM for follow-up.
- Analytics Dashboard. Tracks reply volume, tag distribution, and response metrics to help you identify trends and bottlenecks in your support workflow.
- Team Workspaces. Shared workspaces let multiple team members collaborate on email replies, delegate conversations, and maintain visibility across all support threads.
- AI Voice Assistant (ahlo). Every plan includes monthly access to ahlo, an AI voice assistant that handles incoming phone calls, adding voice coverage alongside email support.
Pricing and Plans
airfive offers three per-seat plans with monthly and annual billing. All plans include unlimited inbound emails, access to the ahlo voice assistant, and a free trial to get started.
- Starter -- $20 per seat per month ($16 billed annually). Includes 1 workspace, 1 connected email account, 100 AI replies per month, and 1 user seat.
- Pro -- $59 per seat per month ($41 billed annually). Adds 2 workspaces, 2 connected email accounts, 500 AI replies per month, team collaboration, and access to automations, the API, and webhooks.
- Business -- $149 per seat per month ($112 billed annually). Includes unlimited workspaces, unlimited connected email accounts, 5,000 AI replies per month, unlimited team invites, and a custom domain.
Integrations and Platform Support
airfive integrates with Gmail and Outlook through OAuth and supports any SMTP-based email provider. On the automation side, the Pro and Business plans unlock API and webhook access for connecting airfive to task managers, CRMs, and internal tools. The bug detection feature can forward issues to Notion or similar project management tools, and sales inquiries can be routed to your CRM for deal tracking.
Pros and Cons
Pros:
- Works with existing email accounts so customers see replies from your real sender name, not an AI bot identity.
- Free trial available on all plans with no credit card requirement mentioned.
- Unibox consolidates multiple support addresses into one view, reducing tab switching for teams managing several inboxes.
- Bug and sales detection adds workflow automation beyond basic reply drafting, routing issues and leads to the right tools.
- AI voice assistant included at every tier, not locked behind the highest plan.
Cons:
- AI reply limits per month are relatively low on the Starter plan at 100 replies, which may be insufficient for even a moderate support volume.
- No dedicated mobile app; the platform is web-based only.
- Email-based support focus means no built-in live chat or social media messaging channels.
- Custom domain is restricted to the Business plan at $149 per seat per month.
Who Should Use airfive
airfive fits small to medium teams and solo founders who handle customer support through email and want to reduce repetitive reply work without hiring dedicated support staff. It is particularly useful for businesses that already use Gmail or Outlook and need a lightweight automation layer on top rather than a full helpdesk migration. Teams with high email volume, live chat requirements, or social media support channels may find the platform too email-centric and should evaluate whether the AI reply caps on lower tiers match their throughput.
