Chaindesk

Chaindesk is a no-code platform for building custom AI chatbots and support agents trained on your company data. The chaindesk.ai site presents the product under the Askli brand, offering GPT-4 powered agents that answer from files, Notion, Google Drive, Zendesk, public URLs, and more, then deploy across website widgets, WhatsApp, Slack, Messenger, and email inboxes.

How It Works

Teams import knowledge into datastores by uploading documents or connecting sources like Notion, Google Drive, YouTube, and help centers. You customize the agent persona, goals, and branding, then embed a widget on WordPress, Shopify, or any site with a snippet. Conversations flow through a shared inbox where humans can take over, assign tickets, and use conversational forms to capture leads. Paid plans auto-retrain agents when sources change so answers stay aligned with current documentation.

Key Capabilities

• Knowledge ingestion: Files, Notion, Google Drive, Zendesk Help Center, YouTube, and public URLs.
• Trustworthy answers: Guardrails keep responses grounded in your knowledge base.
• Omnichannel deployment: Website widgets, WhatsApp, Slack, Telegram, Messenger, and Crisp.
• Human handoff: Agents escalate to live staff from the shared inbox when needed.
• Email inbox: AI-assisted email support inside the same dashboard.
• Lead generation: Conversational forms collect visitor details during chats.
• Function calling: Extend agents with custom API endpoints for lookups or actions.
• Auto-sync: Scheduled retraining when datasources update on paid tiers.

Use Cases

• SaaS companies deflecting repetitive product questions with a trained website agent.
• Ecommerce stores answering shipping, returns, and product FAQs 24/7.
• Support teams monitoring multilingual conversations across chat and WhatsApp.
• Agencies deploying multiple branded agents for different client sites on higher plans.

Plans and Pricing

Chaindesk (Askli) pricing starts with a free plan at $0 per month including 200 message credits, one agent, one datastore, 20,000 words storage, GPT-4 access, and auto-sync, with agents deleted after 14 days of inactivity. Growth is $49 per month with 10,000 message credits, two agents, two datastores, 30 million words storage, 10 team seats, branding removal, and dedicated support. Pro is $99 per month with 20,000 credits, five agents, ten datastores, 60 million words storage, and 25 team seats. Enterprise is $499 per month with 200,000 credits, 100 agents, 100 datastores, 300 million words storage, and 200 team seats. Yearly billing saves 20%. Custom integrations and enterprise features are available via sales contact.

Privacy and Customers

Founded in France, Chaindesk emphasizes encrypted data in transit and at rest. Customers referenced include teams from Klarna, BNP Paribas, BCG, Patreon, and other global brands in marketing materials. Testimonials highlight fast no-code deployment and strong multilingual support.

Deployment Options

Agents embed on WordPress and Shopify with lightweight widgets, and the same bot can be added to multiple domains when you run several brands. WhatsApp, Slack, Crisp, and Messenger channels let support teams meet customers on preferred apps while monitoring everything in one inbox. Email inbox mode applies the same AI models to ticket-style threads, reducing duplicate work between chat and email queues. Function calling enables lookups like order status when you connect internal APIs, extending the bot beyond static FAQ answers.

Monitoring and Handoff

Operators can monitor conversations across channels, pause the bot, and reply as a human without losing thread history. Conversational forms collect emails or qualifying answers during chat, which feeds lead workflows for sales teams. Auto-sync on paid plans retrains weekly or on manual trigger so policy changes in Notion or Drive propagate to customer-facing answers quickly.

Limitations to Consider

Free plan message and storage limits suit experiments, not production support volume. Branding removal and team seats require paid tiers. For best answer quality on complex instructions, the vendor recommends GPT-4-turbo class models on higher settings.