Otter.ai

Otter.ai is an AI-powered meeting notetaker and transcription platform designed for professionals, teams, and enterprises who need to capture, organize, and act on spoken conversations. It functions as a conversational knowledge engine that automatically transcribes meetings in real time, generates summaries with action items, and makes every conversation searchable and shareable across an organization.

How It Works

Otter.ai uses artificial intelligence to process live audio from virtual meetings, in-person conversations, and pre-recorded audio or video files. Its AI Meeting Agent, called OtterPilot, can be scheduled to automatically join Zoom, Google Meet, and Microsoft Teams meetings. Alternatively, users can record conversations directly from the Otter desktop app for Mac or Windows, the mobile app for iOS and Android, or the Chrome browser extension. Once captured, Otter generates a synchronized transcript with speaker identification, real-time word highlighting, and automated summaries.

Key Capabilities

Otter.ai offers real-time live transcription with support for multiple languages including English, Spanish, French, German, Japanese, and Chinese. Each meeting is automatically summarized with key takeaways, action items, decisions, and an outline. The AI Chat feature allows users to ask questions across their entire meeting history and connected applications, turning past conversations into an answerable knowledge base. Users can organize conversations into Channels grouped by team, project, or topic, enabling collaboration and shared access. The platform also provides automated slide capture for virtual meetings, editable transcripts with time codes, and keyword search across conversations.

AI Agents

Beyond meeting transcription, Otter.ai offers specialized AI agents for specific use cases. The Sales Notetaker captures sales calls, provides live coaching tips, and automatically syncs insights to Salesforce and HubSpot. The SDR Agent conducts live demos and books meetings automatically from website visitors. The Recruiting Agent provides real-time assistance during interviews with structured candidate insights. The Education Agent captures lectures and study sessions for students and educators. The Media Agent transcribes interviews and production meetings for content creators.

Integrations

Otter.ai integrates with a broad ecosystem of productivity and business tools. Calendar integrations include Google Calendar, Microsoft Outlook, and Microsoft Teams Calendar for automatic meeting scheduling. Video conferencing support covers Zoom, Google Meet, and Microsoft Teams with real-time transcription. CRM integrations include Salesforce, HubSpot, Microsoft Dynamics, Zoho, and Outreach for automatic sync of meeting insights. Collaboration and project management integrations include Slack, Notion, Asana, Jira, ClickUp, Monday.com, and Airtable. Storage integrations include Google Drive, Dropbox, Microsoft OneDrive, SharePoint, Amazon S3, Snowflake, and Egnyte. Otter also offers a Zapier integration and an MCP Server that lets ChatGPT, Claude, and other AI assistants securely access meeting knowledge.

Pricing

Otter.ai operates on a freemium model. The Basic plan is free and includes 300 monthly transcription minutes, automated AI meeting summaries, unlimited meetings, and basic integrations with Zoom, Google Meet, Teams, and Slack. The Pro plan starts at $8.33 per user per month billed annually and includes 1,200 monthly transcription minutes, advanced AI workflows, up to 90 minutes per meeting, unlimited storage, and Salesforce and HubSpot integrations. The Business plan starts at $19.99 per user per month billed annually and provides unlimited meetings and in-app recordings, unlimited audio and video file imports, up to 4 hours per conversation, custom AI workflows, enhanced admin features, and prioritized support. Enterprise plans offer custom pricing with SSO, SCIM, HIPAA compliance, custom integrations, Otter API and webhooks, and a dedicated customer success program.

Security and Privacy

Otter.ai provides TLS encryption for data in transit and AES-256 encryption for real-time content. The platform supports two-factor authentication via authenticator app or SMS. Enterprise plans include Single Sign-On (SSO), SCIM user provisioning, domain capture, custom data retention policies, and HIPAA compliance as an add-on. Users can control recording permissions, sharing settings, and export transcripts and audio in multiple formats including MP3, TXT, PDF, DOCX, and SRT.