Safina AI

Safina AI is a German-developed artificial intelligence phone assistant that answers incoming business calls with human-like conversations, spam detection, and concise summaries. It is designed for professionals across industries such as medical practices, law firms, skilled trades, property management, IT services, and small to mid-sized businesses who need uninterrupted focus during their working hours.

Key Features

• 24/7 AI call answering with natural language processing that asks follow-up questions and collects relevant details from callers.
• Spam and fraud detection that automatically identifies suspicious calls, scores them by risk level, and blocks phishing attempts before they reach the user.
• Call summaries with transcripts, audio recordings, action items, and AI-generated insights about caller mood and urgency delivered via push notification, email, or the Safina web app.
• Calendar booking integration with Google Calendar and Microsoft Outlook allowing Safina to check availability and schedule appointments directly during a call.
• CRM integrations with HubSpot, Freshsales, Salesforce, Zoho, Pipedrive, and Microsoft Dynamics 365 plus webhook support for custom workflows and automation platforms such as Zapier, Make, and n8n.
• Custom voice profiles and conversation guides that let businesses define Safina greeting, tone, questions, and call handling rules for different scenarios.
• Mobile app for iOS and Android alongside a browser-based web app for managing calls, reviewing summaries, and configuring settings.
• Industry-specific conversation templates for sectors including automotive, fitness, hair salons, trades, and property management.

Use Cases

• Medical practices can accept appointment requests, prescription inquiries, and patient callbacks while doctors and staff are with patients.
• Law firms and legal professionals can capture client intake details around the clock and screen calls by urgency without disrupting casework.
• Skilled trades such as electricians, plumbers, and contractors can collect job details, outage reports, and scheduling preferences while working on site.
• IT service providers can log support tickets, incident reports, and project inquiries even after business hours.
• Property managers can handle tenant calls, maintenance requests, and showing inquiries while away from the desk.

Pricing

• Basic at USD 11.99 per month includes 30 minutes of call handling, 24/7 availability, spam protection, call summaries, and one AI agent.
• Pro at USD 29.99 per month includes 100 minutes, appointment booking, and CRM and webhook integrations.
• Business at USD 69.99 per month includes 250 minutes and priority support.
• Enterprise plan offers custom agent limits, dedicated support, and on-premise hosting options.
• All plans include a 14-day free trial. Additional minutes are billed at USD 0.23 per minute.

Privacy and Security

• Safina AI is developed and hosted in Germany, operating under GDPR compliance with published privacy policies and data processing agreements.
• The platform supports automatic language switching across more than 50 languages for multilingual call handling.