Tohju Store Chat Assistant

Tohju Store Chat Assistant is an AI-powered customer engagement tool built specifically for WooCommerce stores. It creates a smart chatbot that handles product recommendations, customer support, order management, and sales conversations around the clock without requiring any coding or technical setup.

Designed as a specialized e-commerce AI agent, the assistant reads the entire store catalog automatically including prices, stock levels, and product descriptions. It uses advanced language models such as GPT-5, Claude, and Llama3 to provide natural and human-like conversations with customers. The chatbot can handle unlimited simultaneous conversations and offers multilingual support so stores can engage with customers in Tokyo, Berlin, or Sao Paulo without hiring translators. This global reach capability is particularly valuable for stores looking to expand internationally without hiring a multilingual support team.

Setup takes approximately five minutes through a WordPress plugin integration. Store owners connect their WooCommerce store with a single click, the AI scans and learns the product catalog, and the chat widget goes live on the site. No developers or manual data entry are required. The assistant works with all WooCommerce versions from 3.0 onward on any hosting provider, making it widely accessible to existing WooCommerce store owners.

Beyond answering customer questions, the assistant can create social media posts, generate SEO content, collect customer feedback, process returns, and manage orders using natural language prompts. Store owners can upload their return policy, terms of service, FAQs, and other documents so the AI responds with accurate policy information. The AI only references what is actually in the store catalog and uploaded documents, preventing it from fabricating information about products or policies.

Key capabilities include integration across multiple channels including web chat widgets, Telegram, and email with plans for Slack, Discord, and WhatsApp support. The assistant offers conversation review and response customization so store owners control the tone, personality, and specific responses. It can be turned on or off with one click and all conversations are reviewable. Store owners can also set up automatic escalation rules for specific question types that require human intervention.

Tohju reports that stores using the assistant see an average 23 percent increase in conversion rate within the first 30 days. The platform is GDPR compliant and SOC 2 Type II certified with data encrypted in transit and at rest. Pricing starts at $29 per month for unlimited conversations with a 14-day free trial available and no credit card required to start. The tool can also be used alongside existing chatbot solutions, with many stores starting by using it after hours before transitioning to full-time use.

The tool is designed to complement human support teams rather than replace them. It handles repetitive inquiries such as return policies, shipping times, and product availability so support staff can focus on complex issues that need human judgment. Over 500 stores are already using the assistant, and the broader Tohju platform provides additional AI capabilities including self-hosted deployments and multi-model access across ChatGPT, Claude, Gemini, and Grok-4.