Tawk.to AI Assist

Tawk.to AI Assist is an AI-powered customer support suite built into the world's most widely used free live chat platform. Trusted by over 8 million businesses and serving more than 3 billion end consumers every month, Tawk.to combines a complete customer communication stack — live chat, knowledge base, CRM (Contacts), ticketing, and Chat Pages — with three AI capabilities: Apollo AI Bot, Smart Reply, and AI Commands.

Apollo AI Bot

Apollo AI Bot is a zero-setup AI agent that automatically answers customer questions using your existing content. It requires no training or new content creation — simply enable it and it begins responding accurately based on your knowledge base and provided data. The bot works 24x7x365 so no chat is ever missed, and human agents can monitor and take over conversations in real time whenever needed.

Smart Reply

Smart Reply provides real-time AI-generated response suggestions based on the current conversation and your own content. Agents can review and send suggestions with a single click, dramatically reducing response time and typing effort. The feature works across any device and can be activated or deactivated instantly, giving teams full control over when to use AI assistance.

AI Commands

AI Commands puts the power of generative AI directly in the chat composer. Agents can brainstorm ideas, adjust message tone (persuasive, engaging, upbeat), fix text errors, expand on points, simplify explanations, create step-by-step guides, summarize long threads, or write new content from scratch — all without leaving the conversation.

Core Platform Capabilities

Beyond AI features, Tawk.to provides a complete customer communication platform accessible through web, desktop (Windows, macOS), and mobile apps (iOS, Android). The Live Chat widget is fully customizable with 45+ languages, geo-IP tracking, sentiment analysis, file transfer, screen sharing, and video/voice add-ons. The Knowledge Base lets teams create both internal shortcuts and public-facing help articles. The Contacts CRM tracks full customer history, engagement data, and conversation context across every touchpoint.

Integrations

Tawk.to connects with WhatsApp Business, Facebook Messenger, Telegram, and Twilio SMS for managing conversations from multiple channels in a single inbox. Shopping cart integrations include major e-commerce platforms, and the platform supports Zapier, WordPress, Cloudflare, and Google integrations. A comprehensive JavaScript API and developer documentation enable custom implementations.

Pricing

The core Tawk.to platform including live chat, knowledge base, CRM, and mobile apps is 100% free with no limits on agents, concurrent chats, or chat volume. AI Assist is available as a paid add-on with a free plan available. Optional paid add-ons include removing the "Powered by Tawk.to" branding and hiring professionally trained chat agents ($1/hour). The paid add-on model is how Tawk.to sustains its free software — they do not sell user data or display ads.

Security

All communication is encrypted over SHA-256 Secure Socket Layer. Customer data is housed on encrypted servers hosted on Google Cloud's globally distributed infrastructure. Tawk.to does not sell or share user data and does not serve third-party advertisements.